Privacy

Freetricity Privacy & Data Protection Policy

Freetricity plc (“FREETRICITY”) and its subsidiary companies are committed to protecting you and your family's personal information when you are using Freetricity services and website. We want our services to be safe and enjoyable environments for everyone. This Privacy Policy relates to our use of any personal information you provide to us through any of the Freetricity websites.

As set out above, Freetricity is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

How we collect personal information about you

We collect information about you as part of our eligibility process, by entering in your personal details and by accepting these terms, you agree to the usage by us of your personal data for all those purposes set out in this Privacy Policy, which includes our right to contact you by e-mail or telephone in the future regarding your eligibility for this scheme and for new schemes which may come into effect in the future. You also expressly permit us to contact you by e-mail or telephone in respect of similar energy efficiency schemes and products which we believe will be of interest to you. If you do not agree to our use of your data for these purposes, please do not submit your personal information.

We collect information from you in three ways:

• Directly from you. We will ask you for details which may include personal information about you and your home. This information may be collected via our website and/or when you contact us by telephone or in writing. We may keep a record of all such correspondence/communications.

• From third parties. We may ask for information about you from third parties, for example when we undertake property searches and surveys with the Land Registry and Mortgage Providers.

• From what you do on our website. This could include traffic data, location data, weblogs and other communication data, and the resources that you access and any cookies required to provide the services on the website. This can show us, for example, which or our services you use most and least. We may use this information to personalise the site to better meet your needs.

How is your personal information used?

The personal information we collect through our website will be used by Freetricity PLC and by its subsidiary’s and connected companies, suppliers in order to provide the service. Your information is used to provide and/or enhance the services we offer to you. Our services are provided in conjunction with our business partners, and we may therefore need to disclose your personal information to them to provide you with the services.

Freetricity may also use your information to keep you informed of new products and/or services that we are offering and think you may find of value.

To protect Freetricity or others, we may share your information with third parties when we believe it is necessary to comply with the law or protect our, or another person's rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.

We may also transfer Customer Information if we reorganise our business and/or sell part of our business (Customer Information may be one of the business assets transferred to the purchaser). We may from time to time use your personal information to send you information by telephone, fax, email or post about our company, our special offers and other information that you may find useful.

How long do we keep your information?

How long we keep your information collected through our website depends on the context in which you provided it. In particular:

• We will keep your information that is necessary for us to provide you with a service you have requested or purchased through this website for as long as it takes us to provide that service

• We will keep records of any transactions you enter into on this website for an indefinite period of time. This is so that we can respond to any complaints or disputes that may arise.

• We will keep other information about you if it is necessary for us to do so to comply with the law.

Can I find out what personal information Freetricity holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity). We will use reasonable efforts to supply, correct or delete personal information about you on our files. You can write to us at the address below. You can of course request at any time that we correct any information we hold about you.

Please write to:

DPA Request
Freetricity Plc
Argyll House
All Saints Passage
London
SW18 1EP

Keeping your personal information secure

We know that your privacy is very important to you and that you take the security of your personal information seriously. We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Our cookie policy

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows. Cookies record information about your online preferences and allow us to tailor the websites to your interests.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of Freetricity’s features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

During the course of any visit to a Freetricity website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

The Freetricity website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Freetricity.

Freetricity will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Freetricity will not link, or seek to link, an IP address with the identity of a computer user. The next time you visit our website (using the same computer) our server will recognise the cookie and provide us with information about your last visit.

If you do not want a Cookie to be stored on your hard drive you should select the appropriate options on your web-browser. Please refer to your web-browser provider or system user guide for detailed information on disabling cookies. Please be aware that disabling cookies may prevent the correct operation of some of our online services to you.

For more information about cookies, including how to change your browser settings and find and delete cookies on your hard drive, please visit www.aboutcookies.org.

Internetworking Protocol Addresses

An internetworking protocol address ("IP Address") is a number automatically assigned to your computer on connecting to the Internet. Freetricity will make a record of your IP Address and may use it for administrative, security and statistical purposes.

Links to other sites

This website may include links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices or, site content, or the services they offer. Please check the privacy policy of any site we link to before you submit personal information as it may differ significantly from our privacy policy.

Telephone calls

If you call any of the customer service telephone numbers quoted on this website, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.

Changes to our Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any Freetricity website. The date of the most recent revisions will appear on this page.

 

 

Email Opt Out

You may opt out of our email list by contacting info@freetricityplc.com 

 

Data Protection Act

As a reputable company, Freetricity is registered as a Data Controller under the Data Protection Act 1998. All information covered by the Data Protection Act applies equally to those to whom you ask us to deliver items and we apply the same stringent levels of security and protection to their information as we do to yours. Contacting us about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact:

DPA Request
Freetricity plc
Argyll House
All Saints Passage
LONDON
SW18 1EP

email admin@freetricity.net